Frequently asked questions

I already have vendors I work with. Why change?

You don't have to change everything at once. Most of our clients started with one service, saw how we operate, and moved more work to us over time. The difference usually shows up the first time you compare the coordination effort — or the first time we just handle something without a follow-up needed.

How fast is the actual response?

Subscriber response: same day or next morning. Standard bookings: within 24 hours. For genuine emergencies, we hold priority slots for monthly clients. No emergency surcharges — being reachable when it matters is part of the plan.

I manage 8–10 properties. Can you handle that volume?

That's exactly what the Grow plan is designed for. We map your properties, schedules, and standards into a shared maintenance calendar — so you have one contact, bulk scheduling, and a monthly report that tells you what was done, what's coming up, and what to budget for.

Is a subscription worth it for a property that rarely has issues?

That's usually because it's being maintained. A subscription is what keeps it that way. Scheduled upkeep costs a fraction of deferred repairs — and it makes your maintenance spend predictable, which matters when you're running this as a business.

Do you work with OYO, Zolo, and larger operators?

Yes — the Premium plan is designed around the operational rhythm of hospitality businesses. If you need custom SLAs, bulk pricing, or a dedicated coordination team, reach out directly for a tailored proposal.

What if the job isn't done to my standard?

We redo it. Every professional we send is internally rated and accountable to us — not just to your invoice. We'd rather fix a job than lose a client over it.

What is Mymakaan in one sentence?

Mymakaan is a managed maintenance and operations layer: we coordinate vetted trades, schedules, reporting, and follow-through so boutique hotels and short-stay operators spend less time chasing vendors.

What property types does Mymakaan support besides boutique hotels and Airbnbs?

We work with serviced apartments, holiday homes, PGs where maintenance is centralized, coliving hubs, and small hotel portfolios — anywhere recurring upkeep and predictable response matter.

Which cities in India does Mymakaan currently serve?

We onboard clients across India; coverage and staffing are confirmed during discovery based on your property locations. Premium today highlights managers with three or more units in Chennai — other metros and cities are onboarded case by case with the same operating model.

What services are included in the Grow subscription?

Grow bundles three essentials at a fixed monthly rate: electrical, plumbing, and pest control, plus structured visits, monthly maintenance reporting, and two Panic Buttons for urgent escalation.

What does Premium add on top of Grow?

Premium includes everything in Grow, adds carpentry and curtain vacuuming, a dedicated account manager, bulk scheduling across units, on-request customization, three Panic Buttons, and workflows tuned for portfolios of three-plus units.

How much does Mymakaan typically cost per property?

Public list pricing starts around ₹4,999 per property per month on Grow and ₹8,499 on Premium — final quotes depend on property size, trades included, unit count, and commitment length. We confirm numbers after a short call.

How do I start — Calendly, WhatsApp, or email?

Pick what is fastest for you: book a slot on Calendly, WhatsApp our business line at +91 78451 68197, or email jaffer@mymakaan.co. We mirror the thread you start on so decisions stay traceable.

Do I pay each technician separately or only Mymakaan?

Commercially you engage Mymakaan; we pay and manage the executing professionals behind the scenes unless we agree on pass-through approvals for speciality materials ahead of time.

How are spare parts or consumables billed?

Labour rides inside your plan boundaries; branded parts, speciality fixtures, or out-of-scope materials are quoted before purchase when practical, invoiced transparently, and documented on the monthly report trail.

What is the Panic Button in my plan?

Panic Buttons are for urgent breakdowns that can’t wait on scheduled visits — not everyday chores.

Each use escalates ahead of the routine queue; we target a vetted professional on-site within 48 hours, within your plan’s Panic allowance.

Can Premium cover multiple flats in one building?

Yes — Premium is intentionally built for multi-unit footprints: bulk calendar holds, pooled crew movements, and one coordination brain across the stack reduce duplicate truck rolls.

Can I keep my favourite carpenter or electrician involved?

Absolutely. Plug trusted partners into the same playbook, or keep them for niche scopes while Mymakaan runs the repeatable mechanical layer — we optimise for throughput, not vendor religion.

What does onboarding include before day-one service?

Baselines: electrical load review, choke points in wet areas, AC and pest rhythms, housekeeping handoffs, escalation tree, photographic condition notes, calendar seeding — so crews arrive briefed rather than guessing.

How do visits work while guests stay in-room?

We stitch timing to your housekeeping window, quieter trades first, hallway-first electrical, PMS notes mirrored to WhatsApp, and reschedule rules when occupancy blocks intrusive work unless it is critical safety.

I only have Grow — can I buy carpentry a la carte?

Non-bundled carpentry sits outside Grow until you uplift to Premium — we quote transparent one-offs when you intentionally need them without switching plans wholesale.

Do you coordinate turnovers and deep-clean windows?

We quarterback maintenance-led readiness checks between turns — deep cleans themselves may stay with housekeeping partners unless bundled under a customised Premium scope discussed during onboarding.

Do monthly maintenance reports help my finance team?

Yes — consolidated job cards, SLA adherence, preventive vs reactive split, projected renewals — export-friendly for owners who run real P&Ls per unit.

Can you issue GST invoices for Indian companies?

Corporate clients needing GST-compliant paperwork receive structured invoices aligning with contractual scope; share your billing entity detail during onboarding so compliance is wired from invoice one.

Do you integrate with my PMS, channel manager, or Slack?

Today coordination runs through WhatsApp, email, and Calendly; deeper PMS/channel manager automations arrive on roadmap for Premium portfolios — mention your stack and we feasibility-check during sales engineering.

What if assigned crew no-shows?

We activate backup benches from the same trade pool, reroute SLA timers, waive dispatch lag from your allotment, and post-mortem the miss so recurrence drops — reputational uptime matters more than one appointment.

How fast can seven new properties roll onto the roster?

Typical phased onboarding lands three to five calendar weeks from signed scope: crawl every asset, ingest calendars, stagger first visits — exact velocity depends on access windows and backlog depth discovered in week one.

Where are privacy, refunds, and terms documented?

Privacy policy covers data handling under Indian DPDPA, refund policy outlines credit and cancellation fairness, terms of use bind service usage — linked from every site footer alongside this FAQ hub.