Mymakaan (“we”, “our”, or “us”) is committed to delivering reliable and high-quality property management services. This Refund Policy outlines the terms under which refunds may be issued for services availed through our platform.
1. General Policy
Due to the nature of on-demand and executed service work, all payments made to Mymakaan are generally non-refundable once a service has been completed. However, refunds may be considered under specific circumstances outlined below.
2. Eligibility for Refunds
A refund may be issued in the following cases:
- a. Service Not Delivered
- If a confirmed service request was not fulfilled by Mymakaan within the agreed timeline.
- b. Incomplete Service
- If the assigned service was only partially completed and not resolved despite follow-up.
- c. Verified Service Failure
- If the issue persists due to poor workmanship, and re-service attempts have failed.
3. Non-Refundable Cases
Refunds will not be applicable in the following situations:
- Service has been successfully completed
- Issues arise due to factors outside vendor scope
- Delays caused by client unavailability or access restrictions
- Minor dissatisfaction without valid service failure
- Change of mind after service initiation
4. Re-Service Policy
Before processing any refund, Mymakaan reserves the right to:
- Reassign a technician
- Re-perform the service
- Provide corrective maintenance
Refunds will only be considered if resolution attempts are unsuccessful.
5. Refund Process
- Refund requests must be raised within 48 hours of service completion
- Requests should include service details and supporting evidence (if applicable)
- All requests will be reviewed by Makaan’s quality team
6. Refund Timeline
- Approved refunds will be processed within 7–10 business days
- Refunds will be credited via the original payment method or as agreed
7. Deductions
Mymakaan reserves the right to deduct:
- Cost of partially completed services
- Material or vendor charges already incurred
8. Cancellation Policy
- Services may be canceled prior to execution without charges
- Cancellations after dispatch of vendor may incur a service fee
9. Dispute Resolution
Any disputes regarding refunds will be handled through internal review. Final decisions will be at Makaan’s discretion, ensuring fairness and service accountability.
10. Contact Us
For refund requests or queries:
Mymakaan
jaffer@mymakaan.co
+91 78451 68197