Privacy Policy

1. Introduction

Welcome to Mymakaan (“we”, “our”, “us”). Mymakaan provides managed property maintenance and operations services for boutique hotels, Airbnb operators, and short-stay property managers across India.

This Privacy Policy explains how we collect, use, store, share, and protect personal information when you visit our website, contact us, or engage our services. It applies to all clients, vendors, and visitors who interact with Mymakaan through any channel — including our website, WhatsApp, email, or Calendly.

By using our services or submitting your information to us, you consent to the practices described in this policy.

This policy is governed by the Digital Personal Data Protection Act, 2023 (DPDPA) and other applicable Indian laws.

2. Information We Collect

We collect personal data only to the extent necessary to deliver our services and communicate with you effectively.

2.1 Information You Provide Directly

• Name and contact details — your full name, phone number, and email address when you book a call, send a WhatsApp message, or fill out a contact form.
• Property information — property address, unit count, property type (hotel, Airbnb, PG, etc.), and details about the services you require.
• Service preferences — maintenance schedules, service plans selected, frequency of visits, and any special instructions you share with us.
• Communications — messages exchanged via WhatsApp, email, or during onboarding and service calls.

2.2 Information We Collect Automatically

• Usage data — pages visited on our website, time spent, referring URLs, browser type, and device information.
• Cookies and similar technologies — session cookies to maintain basic website functionality. We do not use tracking or advertising cookies.

2.3 Information from Third Parties

• Booking and scheduling data from Calendly when you schedule a call with us.
• Contact data from WhatsApp Business when you initiate a conversation with our team.

3. How We Use Your Information

We use the information we collect for the following purposes:

• Service delivery — to schedule, assign, track, and complete maintenance tasks at your properties.
• Client communication — to send confirmations, monthly reports, service updates, and respond to your queries.
• Account management — to manage your subscription, billing, and service plan preferences.
• Operations and CRM — to log tasks, track completion rates, and generate property health reports through our internal management system.
• Vendor coordination — to share relevant property details with vetted service professionals assigned to your jobs.
• Service improvement — to analyse service patterns, response times, and client feedback in order to improve our offerings.
• Legal and compliance — to meet obligations under applicable Indian law.

We do not use your personal data for automated decision-making or profiling.

4. Sharing of Your Information

We do not sell, rent, or trade your personal information. We share data only in the following limited circumstances:

• Service vendors and professionals — vetted electricians, plumbers, pest control technicians, carpenters, and other trade professionals receive only the information necessary to complete a specific job at your property (e.g., property address and task description).
• Technology service providers — third-party tools we use to operate our business (such as scheduling, CRM, and communication platforms) may process data on our behalf under appropriate confidentiality agreements.
• Legal requirements — we may disclose information where required by law, court order, or a regulatory authority.
• Business transfers — in the event of a merger, acquisition, or restructuring, your data may be transferred to the successor entity, subject to equivalent privacy protections.

5. Third-Party Services

Our operations involve the following third-party platforms. Their own privacy policies govern how they handle your data:

We encourage you to review the privacy policies of these services.

6. Data Retention

We retain your personal data for as long as your account is active or as needed to provide services. Specifically:

• Active client data is retained for the duration of your subscription and for 3 years thereafter.
• Vendor and professional records are retained for 2 years after the last completed job.
• Inquiry and lead data (from visitors who did not become clients) is retained for 12 months.
• Financial and transaction records are retained for 7 years in accordance with Indian tax and accounting requirements.

After the applicable retention period, data is securely deleted or anonymised.

7. Data Security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, disclosure, alteration, or loss. These include:

• Restricted access to client data, limited to authorised Mymakaan team members on a need-to-know basis.
• Use of reputable, security-compliant third-party platforms for communication and scheduling.
• Regular review of our data handling practices.

No method of electronic transmission or storage is completely secure. While we strive to protect your data, we cannot guarantee absolute security.

8. Your Rights

Under the Digital Personal Data Protection Act, 2023 and applicable law, you have the right to:

• Access — request confirmation of whether we hold your personal data and obtain a copy.
• Correction — request correction of inaccurate or incomplete personal data.
• Erasure — request deletion of your personal data, subject to legal retention obligations.
• Withdrawal of consent — withdraw consent for data processing at any time, where consent is the legal basis.
• Grievance redressal — raise a complaint with us or with the Data Protection Board of India.

To exercise any of these rights, please contact us at the details provided in Section 11.

9. Children’s Privacy

Our services are intended for property owners, managers, and business operators. We do not knowingly collect personal information from individuals under the age of 18. If we become aware that we have inadvertently collected such data, we will delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, or legal requirements. When we make material changes, we will update the “Last Updated” date at the top of this document and notify active clients via email or WhatsApp.

We encourage you to review this policy periodically.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please reach out:

Mymakaan
Email: jaffer@mymakaan.co
Phone / WhatsApp: +91 78451 68197
Website: mymakaan.co

We aim to respond to all privacy-related enquiries within 5 business days.